GENERAL CONDITIONS OF LEASING
LEASE - the lease is concluded in the name, and on behalf of the owner of the property at the prices stated in the CASA TOSCANA HOLIDAY web site.
WHERE AND HOW TO BOOK - The holiday-maker makes his/her booking through the CASA TOSCANA HOLIDAY web site using the Booking Form.
PAYMENTS – LEASE VOUCHER - As soon as the holiday-maker receives the confirmation of his/her booking, he/she must pay a deposit equal to 25% of the rental price, which is to be made The remaining balance must be paid at least 45 days before the start of the rental period. Upon receiving the full balance the holiday-maker will be sent his/her rental voucher. For bookings made less than 42 days prior to the start of the rental period, the holiday-maker must immediately pay the total amount of the rental price. METHOD OF PAYMENT: wire transfer Deposit payment – to be made within 3 working day after the issuing date of the booking confirmation. CASA TOSCANA HOLIDAY bank details are stated on the booking confirmation. the holiday-maker is kindly asked to always quote the family name of the tenant and the name of the property to be rented with the period of stay. A copy of the wire transfer must be sent by the holiday-maker to CASA TOSCANA HOLIDAY by fax or email within 3 working days after the issuing date of booking confirmation. In case of default of payment, either on the deposit or full payment for short term bookings, within the terms of the above-mentioned deadlines, CASA TOSCANA HOLIDAY will consider the contract null and void automatically on the 6th day after the issuing date of the booking confirmation. Balance payment - the balance has to be credited by the holiday-maker to CASA TOSCANA HOLIDAY bank account latest 45 days before the beginning of the rental period.
MINIMUM RENTAL PERIOD - PRICES - The minimum rental period is generally one week, from Saturday to Saturday (if not otherwise indicated in the description of the property). The rental prices are per each accommodation and per week and are sub-divided according to the rental seasons as shown in the web price list.
ARRIVAL AND DEPARTURE - Unless otherwise indicated in the description of the property, arrival/departure must take place on Saturday at the following hours: Arrival between 3 p.m. and 8 p.m. Departure between 8 a.m. and 10 a.m. Each change to the arrival date and arrival time must be advised to CASA TOSCANA HOLIDAY and be approved by CASA TOSCANA HOLIDAY at least 3 days in advance. In the case of unavoidable delay on the day of arrival, the holiday-maker must call CASA TOSCANA HOLIDAY Customer Service Dept. between 4 p.m. and 8 p.m. - Tel. 0577 94 86 67 – 347 11 52 350 In the event that the owner or his/her representative are not available and it is not possible to advise the owner or his/her representative of a late arrival, in the event that the late arrival was not previously advised of or in the event that the owner cannot accept a late arrival, the holiday-maker alone is responsible for the cost of the overnight stay in a hotel. On the contrary, if the owner or his/her representative accepts a late arrival and is therefore obliged to make an unplanned displacement to the property or to wait longer than the above mentioned arrival time, he/she is entitled to claim from the holiday-maker the reimbursement of his/her expenses.
UPON ARRIVAL - On arrival the holiday-maker must present the rental voucher as well as the passport or identity card of the whole party to the owner or his/her representative.
SECURITY DEPOSIT - When the keys are handed over to the holiday-maker, the security deposit, as stated in the CASA TOSCANA HOLIDAY price list or in the description of the property and on the rental voucher must be paid, in cash and in EURO to the owner or his/her representative. Such amount will be refunded at the end of the holiday less any deduction made for damage caused to the property or for any additional costs that were not included in the rental price. THE OWNER OR HIS/HER REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT HANDED OVER. Should the holiday-maker decide to leave the property prematurely the owner or his/her representative is authorised to refund the deposit to the holiday-maker (less any additional expenses and/or any deductions for damages) only after having checked the inventory and the property in question. CASA TOSCANA HOLIDAY declines all responsibility in the event of a dispute between the holiday-maker and the owner regarding the deposit.
NUMBER OF PERSONS/SUBSTITUTIONS - Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated in the catalogue except in the case of infants (up to 2 years old) provided that the holiday-maker brings a travel cot and its relevant bed-linen. Any other exceptions are stated in the property description or in the price list. The substitution of persons during the rental period is forbidden unless previously agreed upon with CASA TOSCANA HOLIDAY.
CLEANING - The properties will be handed over clean and tidy and in good working order. The holiday-maker is obliged to hand over to the owner or his/her representative the amount due for the cleaning of the property in EURO (if shown in the price list or in the description of the property and on the rental voucher). This amount does not however include the cleaning of the kitchen corner/the kitchen/the kitchenette and the removal of rubbish which are the holiday-maker’s responsibility.
HEATING - Given the situation regarding energy supply and the laws currently in force, the use of heating (when it can be switched on and off, temperature, etc.) is controlled by regulations which vary from region to region. As an indication, heating appliances may only be switched on between November and April. Consequently, the heating, even when the cost is included in the letting price, can be used only from November to April. The heating costs, if according to consumption, must be paid to the owner or his/her representative on location before departing.
EXTERNAL MAINTENANCE - The owner or his/her representative have free access to the property for essential maintenance purposes (garden, swimming-pool etc...).
ALTERATIONS - CANCELLATION CHARGES - For any alteration to the booking, or if the holiday-maker intends to transfer his/her booking to other persons, on condition that the accommodation and the period do not change, the holiday-maker has to pay an amount of Euro 50.- CASA TOSCANA HOLIDAY reserves the right to charge the holiday-maker any additional cost relative to the booking. In case of cancellation of a booking, even if it is substituted by another one, must be paid the following penalties: 20% of the total rental price if the cancellation is made 45 days or more before the start of the rental period, 50% of the total rental price if the cancellation is made between 44 and 30 days before the start of the rental period, 90% of the total rental price if the cancellation is made between 29 and 1 day before the start of the rental period, 100% of the total rental price if the cancellation is made on the arrival day or in case of no show
RESPONSIBILITY - CASA TOSCANA HOLIDAY has visited and checked each property. The descriptions appearing in our web site are accurate and have been prepared in good faith. CASA TOSCANA HOLIDAY declines, therefore, all responsibility for any changes made by the owners without its knowledge, unless the total or partial fulfil of the contract is impossible and the holiday-maker does not accept the partial fulfilment of the contract. In case of problems the holiday-maker undertakes to do his best to solve or minimise them in order to avoid any prejudices that could result. If the holiday-maker is unable to do this, he must immediately get in touch with CASA TOSCANA HOLIDAY by telephone (Tel. 0577 94 86 67 – 347 11 52 350) on the Saturday evening of his arrival or by no later than the following Monday evening (office hours from 9.00 a.m. to 1.00 p.m. and from 3.00 p.m. to 7.00 p.m.) confirming his complaints in writing within 24 hours by fax (0577 949335) or by e-mail (customerservice@casatoscanaholidays.com). The holiday-maker is obliged to give CASA TOSCANA HOLIDAY the time necessary to solve the problem. Should there be no written complaint supplied as above specified and without an explicit authorisation by CASA TOSCANA HOLIDAY, the holiday-makers who leave their accommodation prematurely forfeit their rights for a refund of the rental price, unless there is a legal right for them to have cancelled. Complaints received only at the end or after the stay will not be considered and no refunds will be given. If, for any reason beyond its control including “force majeure”, CASA TOSCANA HOLIDAY has to cancel the booking made by the holiday-maker, CASA TOSCANA HOLIDAY will offer the holiday-maker another property of equivalent standard, provided that CASA TOSCANA HOLIDAY is able to provide other solutions. If the price of the alternative property is lower, CASA TOSCANA HOLIDAY will reimburse to the holiday-maker the difference. If an agreement cannot be found, both parties can retract from the contract. In this case CASA TOSCANA HOLIDAY will reimburse the holiday-maker for the sum received for the rental period and no other reimbursements are due.
LAW AND JURISDICTION - Any controversy arising from this contract will be heard before the Court of Vaduz, the applicable legislation being that of the Principality of Liechtenstein. Signing the booking form and making the booking implies that CASA TOSCANA HOLIDAY’ s General Conditions of Leasing have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.
CASA TOSCANA HOLIDAY AG Authorised by the Chamber of Commerce of Vaduz – Principality of Liechtenstein - Authorisation no. FL-0002.149.545.7